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Your trust matters to us. This policy explains how EstateHub protects your data, secures your privacy, and operates transparently across all services.
How we protect your personal information
At EstateHub, we are committed to safeguarding the personal information of every user on our platform. Whether you are browsing listings, managing properties, or communicating with other users, your data is protected using industry-standard encryption and security protocols at every level.
Minimal Data Collection: We only collect the information that is strictly necessary to deliver our property management and booking services. We do not harvest, mine, or sell your personal data to any third party, advertiser, or data broker — under any circumstances.
Encrypted Storage: All sensitive data — including identification documents, contact details, and financial references — is encrypted at rest and in transit. Access to this data is restricted to authorised platform personnel and the property managers directly associated with your account.
Protecting you from fraud & unauthorised charges
Zero Direct Payments to Staff: EstateHub will never ask you to send money directly to any individual, employee, agent, or representative of the platform. All legitimate transactions are processed exclusively through verified payment channels documented on the platform.
Beware of Impersonation: If anyone contacts you claiming to represent EstateHub and requests a direct transfer, personal banking PIN, M-Pesa PIN, or any form of payment outside of the platform — do not comply. Report the incident immediately through the platform's support channels.
Transparent Billing: Every payment, deposit, or fee on EstateHub is clearly documented with digital receipts, transaction references, and an auditable payment history accessible from your account dashboard.
What you agree to when you join
Mandatory Acceptance: By activating your EstateHub account — whether as a property browser, tenant, landlord, supervisor, or guest — you expressly accept and agree to abide by the terms outlined in this Privacy & Platform Policy. Account activation is not possible without this acceptance.
Verified Accounts Only: All user accounts undergo a verification process to ensure the authenticity and safety of the EstateHub community. Providing false information during registration may result in account suspension or permanent revocation.
Ongoing Compliance: Continued use of the platform constitutes ongoing agreement with these policies. EstateHub reserves the right to update this policy, and users will be notified of significant changes via email or in-app notification.
Transparency in data processing
Service Delivery: Your personal information is used exclusively to facilitate property listings, booking management, payment verification, communication between users, and account administration. We do not use your data for unsolicited marketing or sell it to external parties.
Payment Verification Records: Transaction reference codes, payment receipts, and billing statements are securely stored for auditing and verification purposes only. This data ensures a transparent record for both users and property managers.
Third-Party Services: We may use trusted third-party services (such as cloud storage, email delivery, and image hosting) to operate the platform. These providers are contractually bound to protect your data and cannot use it for their own purposes.
You are always in control
Access & Correction: You have the right to access, review, and update your personal information at any time through your account settings. If you believe any data is inaccurate, you may request a correction.
Account Deletion: You may request the deletion of your account and associated personal data by contacting our support team. Once processed, your data will be permanently removed from our active systems within 30 days.
Communication Preferences: You can manage your notification and email preferences at any time. EstateHub will never spam you — all communications are transactional and directly related to your use of the platform.
Our commitment to a safe environment
Secure Infrastructure: EstateHub operates on enterprise-grade cloud infrastructure with continuous monitoring, automated threat detection, and regular security audits. We employ firewalls, intrusion detection systems, and secure access controls to protect platform integrity.
Reporting Concerns: If you encounter any suspicious activity, unauthorised access attempts, or potential security breaches, please report them immediately through the platform. We take all reports seriously and investigate promptly.
Responsible Disclosure: EstateHub is committed to maintaining the highest standards of digital safety. We encourage responsible disclosure of any vulnerabilities discovered on our platform and will work transparently to resolve any issues.
This Privacy & Platform Policy was last updated on September 2026. By continuing to use EstateHub, you acknowledge and agree to the terms described above. For any questions or concerns regarding your privacy, please contact our support team.